Post-Shipment Damage Inspection

Post-Shipment Damage Inspection in China and Across Asia

Prove what happened to your goods before you argue about who pays for it.

  • Documented, unbiased damage assessment on arrival — photo evidence included
  • Root-cause analysis: transit, unloading, or packaging failure
  • Report built for insurance claims and supplier disputes, not just filing
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Post-Shipment Damage Inspection in China and Across Asia
On the ground in 25+ countries across Asia & beyond

Why a Post-Shipment Damage Inspection Matters

The risk of damage during long-distance shipping is always present—a PSDI tells you exactly what happened, and where.

Finds the root cause of shipping damage

Assesses goods on arrival for signs of improper handling, transport-related issues, or inadequate packaging, then reviews shipping documents to pinpoint whether damage happened en route or during unloading.

Backed by photo evidence and a clear report

A detailed report with photographic evidence outlines the extent of the damage, its likely cause, and recommendations to prevent it from happening again.

Supports insurance claims and disputes

A documented, unbiased assessment of product condition on arrival—useful for filing insurance claims or settling disputes over damaged goods.

Protects your brand from repeat damage

Catching issues right after delivery helps protect your reputation, reduce financial losses, and prevent similar damage in future shipments.

Which steps does TIC follow on a PSDI?

A structured 7-step process to identify the cause of damage and recommend fixes so it doesn't happen again.

  1. Step 01: Review of Shipping Documents
    Step 01 Review of Shipping Documents

    We begin by reviewing all relevant shipping documentation, including the Bill of Lading, packing lists, and any available handling records. This helps us understand the transit path, the handling procedures during loading, and the initial condition of the goods.

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  2. Step 02: Visual Inspection of Packaging
    Step 02 Visual Inspection of Packaging

    Our inspectors perform a detailed visual inspection of the external packaging, such as containers, boxes, and pallets. We check for signs of damage, including tears, dents, moisture exposure, or any evidence of mishandling that may have occurred during transit.

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  3. Step 03: Inspection of the Goods
    Step 03 Inspection of the Goods

    We then carefully unbox and examine the goods inside. This involves assessing for physical damage, checking whether the goods were securely packed, and determining if any internal packaging materials failed to protect the items during shipping.

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  4. Step 04: Identification of Damage Cause
    Step 04 Identification of Damage Cause

    Our team analyzes potential causes of the damage. This may involve reviewing environmental factors during transit, such as vibrations, temperature, humidity, or inadequate security of goods. We also assess whether mishandling during loading or unloading could have contributed to the damage.

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  5. Step 05: Comparison with Loading Conditions
    Step 05 Comparison with Loading Conditions

    We compare the current condition of the goods with the loading condition report, if available. This helps us determine if the damage occurred during transport or if it was pre-existing at the time of loading.

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  6. Step 06: Reporting and Documentation
    Step 06 Reporting and Documentation

    We compile a comprehensive report detailing the nature and extent of the damage. Our report includes photographic evidence, an analysis of the possible root causes, and recommendations for preventing similar issues in future shipments.

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  7. Step 07: Recommendations for Improvement
    Step 07 Recommendations for Improvement

    Based on our findings, we provide actionable insights for improving packaging, handling, and shipping processes to avoid similar damages in future shipments.

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What every inspection delivers

Comprehensive documentation and evidence to support insurance claims, supplier disputes, and your shipment decisions.

01

Post-Shipment Damage Inspection

We assess and document damage upon arrival to determine what happened and where — with photo evidence, root-cause analysis (transit, unloading, or packaging failure), and reports built for insurance claims and supplier disputes.

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Post-Shipment Damage Inspection
02

Visual Evidence

Time-stamped photos with date and notes capture the extent and location of every damaged unit from multiple angles, so the evidence is clear and defensible.

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Visual Evidence
03

Measurements & Damage Verification

Our inspectors carefully examine the packaging and the goods inside — checking for damage, verifying packaging and product condition, and confirming the quantity received against your shipping documents.

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Measurements & Damage Verification
04

Inspection Summary

A clear, comprehensive report with high-resolution images, an analysis of the likely cause of damage, and clear recommendations — giving you the evidence you need to support your claims and prevent future issues.

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Inspection Summary
Frequently Asked Questions

Everything you need to know about Post-Shipment Inspection

Common questions from importers booking their first inspection

What is a Post-Shipment Damage Inspection?

A Post-Shipment Damage Inspection (PSDI) is a crucial quality control process carried out after goods have been delivered to their final destination. It is designed to identify any damage that may have occurred during transit, unloading, or improper handling.

Whether you’re dealing with fragile, high-value, or bulk shipments, a PSDI ensures that you have a documented, unbiased assessment of product condition upon arrival. This can be essential for filing insurance claims, settling disputes, or improving your supply chain logistics.

By detecting issues immediately after delivery, PSDI helps protect your brand’s reputation, reduce financial losses, and implement corrective measures to avoid similar damage in future shipments.

Why is Post-Shipment Damage Inspection Important?

A PSDI is essential for businesses that value transparency, accountability, and quality control in their supply chain. Here’s why:

  • Damage Documentation: Provides evidence of damage for warranty or insurance claims.
  • Root Cause Analysis: Helps identify whether damage occurred during shipping, unloading, or handling.
  • Prevents Recurrence: Offers practical recommendations to improve packaging and shipping procedures.
  • Builds Trust: Ensures all parties involved—manufacturers, logistics providers, and clients—are held accountable.
  • Protects Your Investment: Verifies the condition of goods on arrival, preventing disputes or unexpected losses.

Without a PSDI, you risk overlooking critical damage that could affect your product’s usability, value, or compliance with customer expectations.

What Happens After a Post-Shipment Damage Inspection?

Once TIC completes the inspection, you’ll receive a thorough report including:

  • High-resolution images of the damaged goods and packaging.
  • Documentation of shipping and handling issues.
  • Analysis of possible causes (e.g., impact, moisture, improper stacking).
  • A breakdown of where and how the damage likely occurred.
  • Clear recommendations to help you avoid similar issues in the future.

This report not only helps resolve current problems but also improves your supply chain and logistics operations going forward.

Why should I get a PSDI done?
A PSDI helps confirm whether damage occurred during shipping or at any other stage before delivery. It is critical for insurance claims, identifying logistics issues, and improving future handling procedures.
What does the inspection report include?
The inspection report includes photos, a description of damages, a review of shipping documents, potential causes of damage, and actionable recommendations for better packaging, transport, and handling.

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